Order Processing Times

All wigs are custom-made and individually crafted with care. Please allow the following standard processing times:

  • Full Lace Wigs: 8–12 business days
  • Closure & Frontal Wigs: Up to 14 business days
  • Ready-to-Ship Wigs: Ship within 3–7 business days

Please Note: Processing and shipping times may vary depending on the style, length, and complexity of your selected wig. Custom braided styles may require additional time.

Orders are not processed or shipped on holidays or weekends. A tracking number will be provided via PayPal once your order is processed.

Shipping Information

  • Domestic Shipping: All orders are shipped via USPS Priority Mail (typically 3 business days).
  • International Shipping: We ship worldwide. International clients are responsible for all shipping costs, duties, and customs fees. Delivery times will vary depending on location and customs processing.

Custom Orders & Refund Policy

Due to the handmade and personalized nature of our wigs, all sales are final.

  • Each custom wig requires the upfront purchase of premium materials based on your order.
  • Once payment is received, work on your wig begins immediately. Therefore, no refunds, exchanges, or credits are allowed for custom or personal request orders.
  • Please ensure your wig specifications, color preferences, and measurements are accurate before placing your order.
  • Slight variations in color may occur due to monitor settings and lighting. If a specific brand or color is required, please mention this in your order notes.
  • Need help? If you’re unsure about wig type, cap size, or customization details, our customer support team is happy to guide you before you place your order.

Ready-to-Ship Wigs

Items listed in the “Ready to Ship” section are final sale and will ship within 3–7 business days. These items are non-refundable and cannot be altered once purchased.

Payment Methods

We accept secure payments through the following platforms:

  • PayPal

  • Venmo

  • Klarna

  • Afterpay

  • Sezzle

  • Apple Pay

  • Stripe

We do not accept bank transfers, money orders, or Western Union.

Wig Care & Maintenance

To keep your wig in excellent condition, please follow these care instructions:

  • Washing: Use cool water with sulfate-free shampoo and conditioner, or dry shampoo.

  • Washing Frequency: Avoid over washing. Soak the wig for 15–20 minutes before washing.

  • Drying: Gently pat dry and allow your wig to air dry completely.

  • Storage: Store your wig on a mannequin head to maintain shape.

  • Styling Products: Do not use heavy oils or styling creams. Lightweight mousse is acceptable.

  • Cleaning the Lace: Use rubbing alcohol or lace adhesive remover to clean glue residue from the lace.

Contact Us

Have questions about your order, wig options, or custom requests?
Please reach out via email or phone. We’re here to help you make the perfect choice.