Return Policy

PLEASE READ: Due to COVID-19, shipments may be slightly delayed.

Order Processing Times:
All wigs are custom-made to order. Please allow 8-12 business days for processing of full lace wigs. Closure and frontal wigs may take up to 14 business days due to additional time required for construction.
Items listed in the “Ready to Ship” section will ship within 3-7 business days. Please note, we do not process or ship orders on holidays. A tracking number will be provided via PayPal after your order has been processed. Standard domestic shipping takes 3 business days. International shipping times may vary.

Wig Return Policy:
Due to the nature of the products and for health and safety reasons, all sales are final. We do not accept returns or exchanges.
Please ensure that you take accurate measurements and carefully select your wig specifications before placing your order. Wigs are made according to the details you provide, and we are not responsible for errors due to incorrect measurements.
Please be aware that variations in color may occur due to differences in monitor settings and lighting. If a specific color or brand is required, please include a note with your order detailing the color choice.
If you are unsure about which wig type to purchase, our customer service team is available to assist you.

Non-Refundable Payments:
Once your payment is submitted, work on your custom wig begins immediately. Payments are non-refundable, and credits cannot be applied to future purchases.


Wig Maintenance

To ensure the longevity of your wig, please follow these care instructions:

  • Washing: Wash your wig in cool water with sulfate-free shampoo and conditioner or use dry shampoo.
  • Washing Frequency: Avoid washing your wig too often. Soak for 15-20 minutes before washing.
  • Drying: Pat dry and let your wig air dry completely.
  • Storage: Always store your wig on a mannequin head when not in use.
  • Avoid Heavy Oils: Do not use heavy oils or styling creams; mousse is acceptable for wigs.
  • Cleaning Lace: Use rubbing alcohol or lace remover to clean any glue residue from the lace.

For any additional questions, please reach out via email or call. We are here to help!


Order Processing & Shipping

Order Processing Time:
Orders for full lace wigs are processed within 8-12 business days. Closure and frontal wigs may take up to 14 business days.

Shipping Information:

  • We ship internationally only if clients are willing to cover shipping fees.
  • All orders are shipped via USPS Priority Mail (3 days).
  • Hair ‘N’ Tingz is not responsible for lost packages or incorrect address information. All packages are signature required, so please ensure your shipping address is accurate during checkout.

Payment Information:
We accept payments through the following platforms for your security:

  • PayPal, Venmo, Klarna, Afterpay, Sezzle, Apple Pay, Stripe
    To make a payment, you’ll need an account with one of these payment platforms or you may need to create one.
    We DO NOT accept payments via bank transfers or Western Union.